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To Our Valued Partners

By The Medical City , | May 20, 2020

As we “carry on as normal,” we do our best to look after your safety. We are one with the world in taking mitigation measures aiming to slow down the spread of CoViD-19. Precautionary measures have been put in place in our Hospital applying best knowledge to prevent or at least to reduce impact to you and our healthcare providers.


To our Valued Partners:

We at The Medical City hope you and your loved ones are staying safe and well.

As we “carry on as normal,” we do our best to look after your safety. We are one with the world in taking mitigation measures aiming to slow down the spread of CoViD-19. Precautionary measures have been put in place in our Hospital applying best knowledge to prevent or at least to reduce impact to you and our healthcare providers.

Today and always, we are privileged and committed to deliver quality patient care and experience that is why we have added safety measures to protect and ensure you of a healthy, safe, and clean environment on your next  visit. Here is what you can expect.

Before your Visit,

  • Everyone must bring their own face mask and wear them while they are within the hospital premises. We allow surgical, ear loop, or do-it-yourself masks, as well as other facial features protective shielding such as goggles, and face shields. Infants up to 2 years old are exempted.
  • We encourage everyone to bring their own hand and surface sanitizers preferably with maximum content of 70% alcohol. You may also sanitize with alcohol from dispensers around the hospital or wash your hands frequently in our comfort rooms.
  • Setting your appointment is highly encouraged. We urge you to contact +63 2 8 9881000 to check the operating schedule of the unit or Doctor’s clinic you will be visiting and book your appointment accordingly.
  • Fill- out TMC Visitors Screening Form to be submitted at Screening and Assessment Desks prior entry to TMC premises. Do not forget any identification card and pertinent documents related to your visit. You may download the form at themedicalcity.com/onlinescreeningtool

While at The Medical City,

  • All TMC patients and guests will go through screening and assessment at the Nursing Building (7:00am to 10:00pm) and Medical Arts Tower designated entrances (9:00am to 3:00pm). Based on assessment, Non- CoViD guests will be provided green wrist tag and shall follow green zone directional signs while suspected CoViD guests shall follow yellow zone directional signs leading to Main Emergency Department.

We follow best practices and new norm guidelines from the health authority, such as:

  • Thermal Scanning, Hand and Footwear Sanitation in Entry Points
  • Managed Physical Distancing
  • Transparent Counter Barriers
  • Wearing of Appropriate Personal Protective Equipment
  • Rigorous cleaning and disinfection of the whole facility including contact surfaces

Alternative Healthcare Delivery Solutions:

We have also organized Teleconsult and Home Care services in case you cannot leave your home,

Teleconsultation Services

Our teleconsultation services are dedicated outpatient, multispecialty consultation with your TMC physician via live synchronous and audio and video (if necessary) -enabled technology. You may contact 8-988-1000, and press 5 to book your appointment.

TMC Services on Wheels

Our Lab on Wheels provides home-service collection of samples for routine testing at TMC clinical laboratory. You may pay in cash, credit, online or HMO LOA. We have also partnered with Watsons for delivery of outpatient  medicines within Metro Manila. You may contact 8-988-1000 extension 6122 or 6421 to book an appointment.

Online Medical Concierge

We provide personalized medical coordination such as synchronization of schedule and appointment with concerned medical parties (physicians, diagnostic units, etc.), as well as coordination with your insurance for timely issuance of payment guarantee. To request LOA, you may go to themedicalcity.com/loa-request

Note that this list may be updated regularly.

Moments like these remind us of our commitment to put you on center stage, because your health and wellness matter. On behalf of all of us at The Medical City, we’re committed to being your partner and persevering together in all the days and years ahead.


We look forward to serving you again!



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To Our Valued Partners

By The Medical City ,

May 20, 2020


As we “carry on as normal,” we do our best to look after your safety. We are one with the world in taking mitigation measures aiming to slow down the spread of CoViD-19. Precautionary measures have been put in place in our Hospital applying best knowledge to prevent or at least to reduce impact to you and our healthcare providers.

To our Valued Partners:

We at The Medical City hope you and your loved ones are staying safe and well.

As we “carry on as normal,” we do our best to look after your safety. We are one with the world in taking mitigation measures aiming to slow down the spread of CoViD-19. Precautionary measures have been put in place in our Hospital applying best knowledge to prevent or at least to reduce impact to you and our healthcare providers.

Today and always, we are privileged and committed to deliver quality patient care and experience that is why we have added safety measures to protect and ensure you of a healthy, safe, and clean environment on your next  visit. Here is what you can expect.

Before your Visit,

  • Everyone must bring their own face mask and wear them while they are within the hospital premises. We allow surgical, ear loop, or do-it-yourself masks, as well as other facial features protective shielding such as goggles, and face shields. Infants up to 2 years old are exempted.
  • We encourage everyone to bring their own hand and surface sanitizers preferably with maximum content of 70% alcohol. You may also sanitize with alcohol from dispensers around the hospital or wash your hands frequently in our comfort rooms.
  • Setting your appointment is highly encouraged. We urge you to contact +63 2 8 9881000 to check the operating schedule of the unit or Doctor’s clinic you will be visiting and book your appointment accordingly.
  • Fill- out TMC Visitors Screening Form to be submitted at Screening and Assessment Desks prior entry to TMC premises. Do not forget any identification card and pertinent documents related to your visit. You may download the form at themedicalcity.com/onlinescreeningtool

While at The Medical City,

  • All TMC patients and guests will go through screening and assessment at the Nursing Building (7:00am to 10:00pm) and Medical Arts Tower designated entrances (9:00am to 3:00pm). Based on assessment, Non- CoViD guests will be provided green wrist tag and shall follow green zone directional signs while suspected CoViD guests shall follow yellow zone directional signs leading to Main Emergency Department.

We follow best practices and new norm guidelines from the health authority, such as:

  • Thermal Scanning, Hand and Footwear Sanitation in Entry Points
  • Managed Physical Distancing
  • Transparent Counter Barriers
  • Wearing of Appropriate Personal Protective Equipment
  • Rigorous cleaning and disinfection of the whole facility including contact surfaces

Alternative Healthcare Delivery Solutions:

We have also organized Teleconsult and Home Care services in case you cannot leave your home,

Teleconsultation Services

Our teleconsultation services are dedicated outpatient, multispecialty consultation with your TMC physician via live synchronous and audio and video (if necessary) -enabled technology. You may contact 8-988-1000, and press 5 to book your appointment.

TMC Services on Wheels

Our Lab on Wheels provides home-service collection of samples for routine testing at TMC clinical laboratory. You may pay in cash, credit, online or HMO LOA. We have also partnered with Watsons for delivery of outpatient  medicines within Metro Manila. You may contact 8-988-1000 extension 6122 or 6421 to book an appointment.

Online Medical Concierge

We provide personalized medical coordination such as synchronization of schedule and appointment with concerned medical parties (physicians, diagnostic units, etc.), as well as coordination with your insurance for timely issuance of payment guarantee. To request LOA, you may go to themedicalcity.com/loa-request

Note that this list may be updated regularly.

Moments like these remind us of our commitment to put you on center stage, because your health and wellness matter. On behalf of all of us at The Medical City, we’re committed to being your partner and persevering together in all the days and years ahead.


We look forward to serving you again!


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