PATIENT SUPPORT CENTER
Frequently Asked Questions
What is the patient support center? How does it work?
The Patient Support Center on The Medical City's website enhances patient engagement. With just one click, users can connect to the dedicated team, providing easy access to ambulatory, imaging, Cardiovascular and Peripheral Vascular Laboratory (CVL), and Cardiac and Vascular Catheterization Laboratory (CathLab) services, with prompt responses to patient inquiries.
What are the purposes of the patient support center?
Patient Support Center aims to enhance patient experience by providing another option to avail outpatient services. No more long waits! The new feature will streamline access to outpatient services and addressing concerns. Patient Support Center aims to enhance patient experience by providing another option to avail outpatient services. No more long waits! The new feature will streamline access to outpatient services and addressing concerns.
What kind of queries can be asked in the patient support center?
Scheduling, preparation, and retrieval of results at the Ambulatory Care Center, Imaging Services, Cardiovascular and Peripheral Vascular Laboratory (CVL).
What are the operating hours of the patient support center?
Monday to Saturday, 6:00 AM to 6:00 PM
Can I schedule a laboratory/diagnostic test for someone else?
Yes.
Do you offer assistance in HMO coordination with providers for outpatient services?
We provide online assistance in scheduling appointments and LOA coordination with your providers for outpatient services. Our online HMO Concierge provides personalized and technical assistance to address any HMO query.
How is the trunk line different from the patient support center?
The Patient Support Center will be accessed through the website, where calls go directly to our patient support center, ensuring that your needs are met promptly and with empathy.
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Our world-class facility is the staging area for the delivery of cutting-edge health care services, with centers of excellence in wellness and aesthetics, cardiovascular, cancer and regenerative medicine.
The Medical City boasts of a distinguished medical staff of some 1,500 physicians, all of whom are experienced and recognized experts in their various fields.
The Medical City is a growing healthcare network with partnerships with some of the largest corporate companies and expanding internationally.