About Us

Quality and Safety

About Us

About Us

Our Commitment

Putting our patients on center-stage means that they receive care that is safe and free from harm. Safety for our patients and quality of our care are our utmost commitment.

Our Mission and Vision

Our mission is to make quality and safety an inherent part of the everyday lives of the people providing care at The Medical City. As such, we envision that our patients will likewise be mindful of this and seek out for themselves the indicators of quality and safety of our organization, and use this knowledge in their decisions to choose us for their health care needs.

Quality Programs and Projects

International Accreditation

The Medical City's accreditation with the Joint Commission International (JCI) is a continuing program ensuring that we comply with the highest standards of quality and safety. Now on its 10th year of being accredited, we continue to maintain and sustain our adherence to the standards through various initiatives and quality improvement projects. Being internationally accredited means our patients receive the right care and treatment at the right time, delivered in a way that is respectful of their rights, cultural beliefs and spiritual inclinations.

Enhanced Recovery after Surgery (ERAS)

In 2015, The Medical City was officially recognized as a Center of Excellence for Enhanced Recovery after Surgery (ERAS) Program in the Philippines by the ERAS Society of Sweden. As such, TMC is responsible for propagating and promoting the practice of ERAS nationwide.

National Surgical Quality Improvement Program (NSQIP)

In 2015, The Medical City was officially recognized as a Center of Excellence for Enhanced Recovery after Surgery (ERAS) Program in the Philippines by the ERAS Society of Sweden. As such, TMC is responsible for propagating and promoting the practice of ERAS nationwide.

Heart Attack Program

In 2015, The Medical City’s Acute Myocardial Infarction (AMI) Program was certified by the Joint Commission International. This means that the program meets international standards of quality and safety specific for AMI or heart attack patients. We believe that “Time is muscle” and that every minute counts after a patient experiences a heart attack. As such, a heart attack patient is assured that the blocked coronary artery shall be unblocked in our Cardiac Catheterization Laboratory within 90 minutes of walking through the doors of our Emergency Department.

Quality Awards

  • The project "Enhanced Recovery after Surgery" won an Excellence Award in the Physician Leadership Category at the Asian Hospital Management Award.
  • The Medical City received two Runner Up awards for Best in Surveillance of Antibiotic Resistance and Infection Prevention and Control Monitoring, both in Level 3 Hospital category, during the 67th Annual National Convention of the Philippine Hospital Association held on November 17, 2016.
  • The Medical City’s Fire Brigade team bagged a major award, Best in Rescue and Transfer Relay and Fire Extinguishment, at the 9th National Fire Brigade Competition on March 5, 2016. It was also recognized as the Most Disciplined Team out of 70 contenders.
  • The Medical City Story: Touching and Saving a Million Lives through Best Practice Benchmarking” was adjudged “Best in Global Benchmarking” in the 4th International Benchmarking Competition held in Dubai on December 17, 2015.
  • Dr. Alfredo R.A. Bengzon, President and CEO of The Medical City (TMC), was named the 2015 Juran Medal awardee in recognition of his achievements in promoting quality and excellence at The Medical City and in the health care industry, given by the Philippine Society for Quality (PSQ), on October 23, 2015. After 19 years of recognizing leaders in various industries, this was the first time that PSQ gave the award to a health care organization.
  • The Medical City was recognized as a finalist in the Kapatiran sa Industriya Award (or KAPATID Award) given by the Employers Confederation of the Philippines (ECOP), in May 2015. This was the first time that TMC entered this award.
  • The Fire Brigade Team was adjudged the Overall Champion in the 8th National Fire Brigade Competition on March 7, 2015. It also won in the Fire Whiz and Flammable Liquid Fire Extinguisher event and was awarded the Most Disciplined Team.
  • Awarded Best Practice in Infection Prevention and Control given by the Philippine Hospital Association and Philippine Hospital Infection Control Society on November 20, 2015.
  • The Teleophthalmology Program won the Gold Award in Innovation in IT Healthcare category at the Asian Hospital Management Award in August 2014.

Measures of Quality and Safety

  • According to the Institute of Medicine (www.iom.org), quality in healthcare is characterized by being safe, effective, patient-centered, timely, efficient and equitable. The various quality and safety initiatives of The Medical City are geared toward achieving these measures of quality.

We believe that one can only improve what one measures. Thus, The Medical City takes great effort to establish its data collection and monitoring systems to keep track of our quality and safety indicators. We believe that we should be transparent and should share our quality measures with our partners and patients because they, as the recipients of our care, are the best persons to know how these measures of quality can be further improved.

  • Healthcare-associated infections or HAIs are infections that patients develop during the course of their hospital stay. In TMC, HAIs are measured among those patients using mechanical ventilators to aid breathing, urinary catheters and intravenous lines that are close to the heart or in any of the great veins. When HAI rates are low, it means our healthcare providers follow safe practices (like proper handwashing) thus protecting our patients from undue illness.
  • We measure the effectiveness of care by tracking selected patient outcomes. One is acute care mortality rate and the other is readmission rate. Acute care mortality demonstrates the survival of our patients while receiving intensive care. Readmission, on the other hand, is an important indicator for hospitals because it could be a sign of premature discharge, inadequate care, or poor patient adherence to the care regimen. Readmission is denied as admission within 30 days of discharge from the patient's primary condition
  • We measure the overall experience of patients admitted to the hospital and the overall satisfaction of patients who sought care from our outpatient units. These measures are expressed by the percent of respondents who gave us the best score in a 10-point scale for experience and 4-point scale for satisfaction.

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