The Medical City TeleConsultation | The Medical City

MATI TeleConsultation Frequently Asked Questions (FAQs)

By The Medical City (TMC), Ortigas | April 23, 2020

themedicalcity blue logo

We are bringing our partnership closer to you. Use our TeleConsult service to get in touch with our physicians and get the medical advice you need in the safety of your home.


TeleConsultation Frequently Asked Questions


1.    What is TeleConsult?

-      TeleConsult is the use of digital information and communication technologies, such as computers and mobile devices, to access healthcare services remotely and manage your healthcare.


2.   Why would I need TeleConsult services?

-      To provide a safe and effective way for patients to connect with TMC doctors from home (or anywhere) for point of care clinical advice and other possible outpatient services

-      To strengthen TMC patient-physician relationship by providing continuity of care using appropriate digital health technologies


3.    What services are we providing?

-      Virtual Appointments

·      Online Doctor Consultation

·      Web-based visits for minor illnesses


4.    How does TeleConsult work using virtual appointments?

-      The processes for Telehealth are as follows:

·      Scheduling

·      ePayment

·      Booking

·      eConsult or Teleconsultation

·      Treatment Plan


5.    Who benefits from TeleConsult?

-      Both patients and healthcare providers can greatly benefit from Telehealth. It is used for outpatient services and provides access to care for patients regardless of their location.


6.   Here are the supported devices to use for our TeleConsult services.

-      Desktop computer or laptop with webcam and speakers

-      Tablet device with built-in webcam and speakers, OR

-      Smartphone

-      Internet Connection (at least 10 Mbps speed)

-      Any audio/videoconferencing platform preferred by your doctor


  • Is TeleConsult private and secure?

-      Yes, we will use any audio/videoconferencing platform preferred by your doctor for TeleConsult, which provides end-to-end encryption. This will ensure that the data will not be read or modified other than the patient and the doctor.


8.     What are the available TeleConsult services?

  • Adult Neurology – Neuromuscular Medicine
  • Adult Psychiatry – Psychosomatic Medicine
  • Allergy / Immunology (Pediatrics and Adults)
  • Breast Surgical Oncology
  • Child and Adolescent Psychiatry
  • Dermatology
  • Dermatology (Hair Transplant Surgery)
  • Dermatology (Medical and Cosmetic Dermatology, Laser Dermatology)
  • Endocrinology
  • Endodontics (Root Canal)
  • Gastroenterology
  • General Adult Psychiatry
  • General Dentistry
  • General Surgery (Vascular and Transplant Surgery, Wound Specialist)
  • General Surgery and Colorectal Diseases
  • Infectious Disease
  • Internal Medicine – Cardiology
  • Internal Medicine – Gastroenterology, Digestive Endoscopy
  • Internal Medicine – Nephrology
  • Interventional Cardiology
  • Medical Oncology (Cancer Specialist)
  • Obstetrics Gynecology
  • Obstetrics Gynecology (Laparoscopy and Hysteroscopy)
  • Obstetrics Gynecology (Laparoscopy and Robotics Surgery)
  • Ophthalmology (Comprehensive)
  • Ophtalmology (Cornea and Refractive)
  • Ophthalmology (Ophthalmic Plastic, Lacrimal, and Reconstructive Surgery)
  • Ophthalmology (Orbit, Cataract, Ophthalmic Plastic and Lacrimal Surgery)
  • Ophthalmology (Orbit, Lacrimal, and Ophthalmic Plastic Surgery)
  • Ophthalmology (Orbit, Oculoplastic, and Lacrimal Surgery)
  • Ophthalmology (Retina and Vitreous)
  • Orthodontics
  • Otolaryngology / ENT – Head and Neck Surgery
  • Orthopedic Surgery (Trauma and Joint Replacement)
  • Orthopedic Surgery and Sports Medicine
  • Orthopedics (General Trauma, Spine Surgery)
  • Pediatric Dentistry
  • Pediatric ENT
  • Pediatric Ophthalmology & Strabismus / Refractive
  • Pediatric Pulmonology
  • Pediatrics
  • Plastic Surgery
  • Pulmonology
  • Special Care Dentistry
  • Urologic Oncology
  • Urology
  • Urology (Minimal Invasive Stone Treatment, Robotics, and Laparoscopy)
  • Urology (Laparoscopic Surgery, Endourology, Diseases of the Kidneys, Ureter, Urinary Bladder, Prostate and Male Genitalia)


  • Who are the doctors available?
Specialization
Doctor
Available Schedule
Time of Availability
Adult Neurology – Neuromuscular Medicine
Dr. Mark Anthony Sta. Maria
M, T, W, Th, F
1:00 – 4:00 pm
Adult Psychiatry – Psychosomatic Medicine

Dr. Danice Justin Sta. Maria
M, T, W, Th, F
1:00 – 4:00 pm
Dr. Fatima Angelica B. Campaña
M, T, W, Th, F, Sat
1:00 – 4:00 pm
Allergy / Immunology (Pediatrics and Adults)

Dr. Michelle De Vera
M, W, F
2:00 – 5:00 pm
Breast Surgical Oncology
Dr. Pierette Kaw
M, Th, Sat
M: 1:00 – 5:00 pm
Th, Sat: 9:00 – 12:00 nn
Child and Adolescent Psychiatry

Dr. Ma. Zairah Jane D. Castelo-Corpus
T, Th, F, Sat, Sun
3:00 – 5:00 pm
Dermatology

Dr. Maria Barbara O. Uy
M, T, Th, Sat, Sun
10:00 – 12:00 nn
2:00 – 4:00 pm
Dr. Michelle Marie Jarin
M, T, W, Th, F, Sat
12:00 – 3:00 pm
Dr. Maria Theresa Pascual
M, T, W, Th, F, Sat
1:00 pm – 6:00 pm
Dr. Claudine Yap - Silva
M, T, W, Th, F, Sat
12:00 nn – 4:00 pm
Dr. Maria Lourdes H. Palmero
M, T, W, Th, F, Sat
1:00 pm – 4:00 pm
Dr. Bernardita Policarpio
M, T, W, Th, F, Sat
9:00 am – 5:00 pm
Dr. Cherry Salipsip
M, T, W, Th, F, Sat
10:00 am – 2:00 pm
Dermatology (Hair Transplant Surgery)

Dr. Jocelyn Theresa P. Navalta
M, T, W, Th, F
2:00 pm – 4:00 pm
Dermatology (Medical and Cosmetic Dermatology, Laser Dermatology)

Dr. Cecilia R. Rosete
M, T, W, Th, F, Sat, Sun
M-Sat: 1:00 – 6:00 pm
Sun: 1:00 – 4:00 pm
Endocrinology

Dr. Ma. Theresa Chua-Agcaoili

M, T, W, Th, F
10:00 am – 3:00 pm
Dr. Katherine Banal
M, T, W, Th
1:00 pm – 3:00 pm
Dr. Maria Patricia Puno Ramos
M, T, W, Th, F, Sat, Sun
4:00 pm – 6:00 pm
Dr. Lizette Kristine F. Lopez
T, Th, F
2:00 pm – 5:00 pm
Endodontics (Root Canal)

Dr. Ruigene Roco

M, T, W, Th, F, Sat
9:00 am – 5:00 pm
Gastroenterology
Dr. Ma. Nelia R. Runes
M, T, W, Th, F
1:00 pm – 4:00 pm
General Adult Psychiatry

Dr. Ma. Zairah Jane D. Castelo-Corpus
T, Th, F, Sat, Sun
3:00 – 5:00 pm
Dr. Fatima Angelica B. Campaña
M, T, W, Th, F, Sat
1:00 – 4:00 pm
General Dentistry

Dr. Ruigene Roco

M, T, W, Th, F, Sat
9:00 am – 5:00 pm
Dr. Ricardo Roco
M, T, W, Th, F, Sat
9:00 am – 5:00 pm
Dr. Ricca Mae Roco-Bernardino

M, T, W, Th, F, Sat
9:00 – 5:00 pm
Dr. Gene Paolo Ong
M, T, W, Th, F
9:00 am – 4:00 pm
Dr. Carina Mabanta – delos Reyes
M, T, W, Th, F, Sat
10:00 am – 3:00 pm
General Surgery (Vascular and Transplant Surgery, Wound Specialist)

Dr. Marco Jose Fulvio C. Abad
M, T, W, Th, F
1:00 pm – 4:00 pm
General Surgery and Colorectal Diseases

Dr. Jason D. Rosca
M, T, W, Th, F, Sat
10:00 am – 12:00 nn
2:00 pm – 5:00 pm
Infectious Disease
Dr. Karl Evans R. Henson
M, T, W, Th, F
4:00 pm – 7:00 pm
Internal Medicine – Cardiology

Dr. Jeannica K. G. Lerios-dela Peña

M, W, Th, Sat
Th, S: 9:00 – 11:00 am
M, W: 2:00 – 4:00 pm
Dr. Irwin Paul N. Bundalian
T, Th, Sat
3:00 – 5:00 pm
Dr. Zarina C. Budhrani-Melwani
M, T, W, Th, F
1:00 pm – 4:00 pm
Dr. Albert Hans P. Bautista
M, W, F
10:00 am – 12:00 nn
Dr. Eric Pascual
M, T, W, Th, F, Sat
2:00 pm – 4:00 pm
Dr. Rodrigo Calalang Santos
M, W, F
1:00 pm – 3:00 pm
Internal Medicine – Gastroenterology, Digestive Endoscopy
Dr. Ma. Nelia R. Runes
M, T, W, Th, F
1:00 pm – 4:00 pm
Internal Medicine - Nephrology

Dr. Alwyn Johanna Santos
T, Th
3:00 pm – 5:00 pm
Interventional Cardiology

Dr. Jesus Edgar Villano
M, T, W, Th, F
4:00 pm – 6:00 pm
Medical Oncology (Cancer Specialist)

Dr. Josephine Contreras Tolentino
M, Th
1:00 pm – 4:00 pm
Obstetrics Gynecology

Dr. Maribel Pili-Lopez
M, W, Th, F, Sat
Sat: 10:00 am – 2:00 pm
M,W,F,Th,F: 1:00 – 4:00 pm
Dr. Maria Rosario C. Diaz
M, T, W, Th, F, Sat, Sun
9:00 – 6:00 pm
Dr. Edna C. Banta
M, T, W, Th, F, Sat
11:00 am – 2:00 pm
Dr. Ma. Cecilia Vicencio
M, Th
7:00 pm – 8:00 pm
Dr. Ronald Campos
M, W, F
10:00 am – 3:00 pm
Dr. Mary Christine Fernando-Palma
M, T, W, Th, F, Sat
9:00 am – 12:00 nn
1:00 pm – 4:00 pm
Obstetrics Gynecology (Laparoscopy and Hysteroscopy)

Dr. Patricia Grace Lo
M, T, W, Th, F, Sat
10:00 am – 2:00 pm
Obstetrics Gynecology (Laparoscopy and Robotics Surgery)

Dr. Kristine Hazel Katimbang-Lazaro
M, T, W, Th, F, Sat
1:00 – 4:00 pm
Ophtalmology
Dr. Debrelle Lou P. Siapno

M, W, F
1:00 – 4:00 pm
Dr. Maricris L. Abulencia

M, T, W, Th, F, Sat, Sun
8:00 am – 8:00 pm
Dr. Paolo Antonio Silva
M, T, W, Th, F, Sat
12:00 nn – 4:00 pm
Ophthalmology (Comprehensive)

Dr. Sharon Lim
M, T, W, Th, F, Sat
1:00 pm – 4:00 pm
Dr. Glenn S. Angeles
M, T, W, Th, F
M,T,Th: 9:00 am – 12:00 nn
W,F: 1:00 pm – 3:00 pm
Ophthalmology (Cornea and Refractive)

Dr. Jennifer Bernabe-Ko
M, W, F
10:00 am – 12:00 nn
Ophthalmology (Ophthalmic Plastic, Lacrimal, and Reconstructive Surgery)

Dr. Alfonso Bengzon

M, T, W, Th, F
1:00 – 5:00 pm
Ophthalmology (Orbit, Cataract, Ophthalmic Plastic and Lacrimal Surgery)

Dr. Debrelle Lou P. Siapno

M, W, F
1:00 – 4:00 pm
Ophthalmology (Orbit, Lacrimal, and Ophthalmic Plastic Surgery)

Dr. Nonettee Pasco-Rosete



Ophthalmology (Orbit, Oculoplastic, and Lacrimal Surgery)

Dr. Ma. Regina Paula I. Valencia
M, T, W, Th, F, Sat
1:00 pm – 4:00 pm
Ophthalmology (Retina and Vitreous)

Dr. Ricardo Tobias M. Papa
M, T, W, Th, F, Sat
1:00 pm – 5:00 pm
Orthodontics

Dr. Ricardo Roco
M, T, W, Th, F, Sat
9:00 am – 5:00 pm
Otolaryngology / ENT – Head and Neck Surgery

Dr. Gerard C. Agcaoili
M, T, W, Th, F
9:00 am – 5:00 pm
Dr. Ruby P. Robles

M, T, W, Th, F, Sat
11:00 am – 5:00 pm
Dr. Norman M. Mendoza
M, T, W, Th, F
9:00 am – 5:00 pm
Dr. Daniel Alonzo
M, T, W, Th, F
9:00 am – 4:00 pm
Dr. Peter Simon Jarin
M, T, W, Th, F
9:00 am – 4:00 pm
Dr. Samantha Castaneda
M, T, W, Th, F
9:00 am – 4:00 pm
Dr. Argelyn Ong
M, T, W, Th, F
9:00 am – 4:00 pm
Dr. Lance Liu
M, T, W, Th, F
9:00 am – 4:00 pm
Dr. Ann Kathleen Barlin
M, T, W, Th, F
9:00 am – 4:00 pm
Dr. Gia Sucgang
M, T, W, Th, F
9:00 am – 4:00 pm
Dr. Michael Edmond S. Dazo
M, T, W, Th, F
10:00 am – 1:00 pm
Dr. Lyra V. Veloro
T, W, Th
T, Th: 10:00 am – 12:00 nn
W: 1:00 – 3:00 pm
Dr. Christopher Santos
M, T, W, Th, F, Sat
1:00 pm – 6:00 pm
Dr. Marie Karen A. Capuz
M, T, W, Th, F, Sat
9:00 am – 3:00 pm
Dr. Rodney Marc Ramos
M, T, W, Th, F, Sat
10:00 am – 5:00 pm
Orthopedic Surgery

Dr. David Vincent J. Antonio
(Trauma and Joint Replacement)
M, T, W, Th, F
10:00 am – 3:00 pm
Dr. Emmanuel Asedillo
M, T, W, Th, F
10:00 am – 4:00 pm
Dr. Silvino E.C. Panganiban
M, T, W, Th, F
1:00 pm – 5:00 pm
Dr. Marc Anthony Limson
M, T, W, Th, F
8:00 am – 3:00 pm
Dr. Cesar Dimayuga


M, W, F
MF: 12:00 nn – 1:00 pm
W: 2:00 pm – 3:00 pm
Orthopedics (General Trauma, Spine Surgery)

Dr. Mary Ruth Padua
M, T, W, Th, F, Sat
9:00 am – 3:00 pm
Dr. Jose Miguel T. Lumawig
M, W, F
12:00 nn – 2:00 pm
Dr. Amelito Sia
M, T, W, Th, F, Sat
9:00 am – 3:00 pm
Pediatric Dentistry

Dr. Ricca Mae Roco-Bernardino

M, T, W, Th, F, Sat
9:00 – 5:00 pm
Dr. Carina Mabanta – delos Reyes
M, T, W, Th, F, Sat
10:00 am – 3:00 pm
Pediatric ENT
Dr. Lyra Veloro
T, W, Th
T, Th: 10:00 – 12:00 nn
W: 1:00 pm – 3:00 pm
Pediatric Ophthalmology & Strabismus or Refractive

Dr. Fay Charmaine Cruz
M, T, W, Th, F, Sat
1:30 pm – 4:30 pm
Pediatric Pulmonology

Dr. Emily Resurreccion
M, T, Th, F, Sat
2:00 pm – 5:00 pm
Pediatrics

Dr. Jesusa C. Serafica-Diaz

M, T, W, Th, F, Sat
1:00 – 5:00 pm
Dr. Victoria Sison
T, F
10:00 am – 12:00 nn
Plastic Surgery

Dr. Catherine Yap-Asedillo

M, T, W, Th, F
10:00 am – 4:00 pm
Dr. Lourdes Josephine Angliongto-Ramos
M, W, F
3:00 – 5:00 pm
Pulmonology

Dr. Hans Jeremy Ramos
M, T, W, Th, F, Sat, Sun
2:00 – 5:00 pm
Pulmonology
Dr. Christine Chavez
M, T, W, Th, F, Sat
11:00am - 2:00pm
Special Care Dentistry

Dr. Ricca Mae Roco-Bernardino

M, T, W, Th, F, Sat
9:00 – 5:00 pm
Urologic Oncology

Dr. Norwin T. Uy

M, T, W, Th, F, Sat
10:00 – 12:00 nn
1:00 – 5:00 pm
Urology

Dr. Norwin T. Uy

M, T, W, Th, F, Sat
10:00 – 12:00 nn
1:00 – 5:00 pm
Dr. Patrick H. Tuliao
M, T, W, Th, F, Sat
1:00 – 4:00 pm
Urology (Minimal Invasive Stone Treatment, Robotics, and Laparoscopy)
Dr. Enrique Ian S. Lorenzo

M, T, W, Th, F
10:00 – 12:00 nn
2:00 – 4:00 pm
Urology (Laparoscopic Surgery, Endourology, Diseases of the Kidneys, Ureter, Urinary Bladder, Prostate and Male Genitalia)

Dr. Jose Fortunato A. Caringal
M, W, F, Sat
M, F: 10:00 am – 2:00 pm
W: 10:00 am – 4:00 pm
Sat: 1:00 pm – 5:00 pm


 

10. How will I be scheduled?

-      If you have a preferred doctor, the telehealth agent will be providing his/her available schedule. Otherwise, the telehealth agent will provide the list of available doctors based on your preferred schedule. Once you have chosen a doctor, you will be given a slot by the agent. Lastly, once your payment or LOA has been confirmed and validated, your schedule will then be booked by the doctor's secretary.


11. How long will the teleconsultation be?

-      It depends on the consultation service availed.


12. How will I pay?

-      You may pay using your credit card through Paymaya, bank transfer or HMO. For bank transfer, the account details will be provided by the doctor’s secretary.


13. Can I use my HMO or company guarantee for teleconsultation?

-      You may call TMC Hotline to check if your HMO or Company is among our participating partners. You will be directed to your HMO Contact Center or Company HR to secure Letter of Authorization (LOA) for your consultation.


14. What are the HMO Contact Centers’ hotlines?


ACCOUNTS
CONTACT NUMBERS
AON Insurance and Reinsurance Brokers
7908-1266
Avega
8789-4030 / 8902-3430
Beneficial Life Insurance Company, Inc.
8818-8671
Carewell Health Systems, Inc.
0917-7008486
Caritas Health Shield, Inc.
0945-3687305 / 0917-7008486
Cocolife Healthcare
8810-7888 / 8396-9000 / 8812-9090
Eastwest Healthcare, Inc.
8817-3333 / 0998-9649678
Etiqa Philippines Inc.
8895-3308 / 1-800-10-895-3308
Flexicare
8657-2207
Generali Pilipinas Life Ass.Co
8580-6600
Get Well Health Systems, Inc.
8913-8893
Health Maintenance Inc.
8811-1313
Health Plan Philippines, Inc.
8477-4758
Healthway Medi-Access/HMC,Inc.
3381-0063
Ims Wellth Care Inc.
8522-3507
Insular Health Care Inc.
8876-1800
Intellicare
8789-4000 / 7902-3400
Kaiser International Healthgroup Inc.
0917-8708808
Lacson & Lacson Insurance Broker Inc.
8844-5773
Life & Health HMP, Inc.
032-3841174 / 032-2550035
Maxicare Healthcare Corporation
7798-7770 / 8582-1900
Medasia Healthcare System Phils.,Inc.
8386-6832
Medicard Philippines
8841-8080 / 8884-9999
Medicare Plus, Inc.
8815-3049
Medilink, Inc.
8779-6566
Medocare Systems Inc.
8682-9044
Optimum Medical and Healthcare Services Inc
0921-6654489
Pacific Cross
8899-8001
Philcare
8462-1800
Philippine British Assurance Company,Inc.
8890-4051
Sun Life Grepa Financial, Inc
8866-6800
Valuecare
8702-3388
Wellcare Health Maintenance
7908-4911


15. Can I get a prescription from the doctor?

-      Yes, the doctors will be providing an image of their prescription or through e-prescription.


16. Is the e-prescription provided valid in Pharmacies (e.g. Mercury Drug, Watsons)?

-      Yes, the e-prescription is just similar to the regular prescription of the doctor.


17. I want to get a schedule for my consultation now.

-       You may call our TMC Hotline at 8-988-1000 and press 5 for TeleConsult concens, inquiries, and booking.You may also connect to our Contact Center Live Chat through the TMC Chatbot.



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MATI TeleConsultation Frequently Asked Questions (FAQs)

By The Medical City (TMC), Ortigas

April 23, 2020


themedicalcity blue logo
We are bringing our partnership closer to you. Use our TeleConsult service to get in touch with our physicians and get the medical advice you need in the safety of your home.

TeleConsultation Frequently Asked Questions


1.    What is TeleConsult?

-      TeleConsult is the use of digital information and communication technologies, such as computers and mobile devices, to access healthcare services remotely and manage your healthcare.


2.   Why would I need TeleConsult services?

-      To provide a safe and effective way for patients to connect with TMC doctors from home (or anywhere) for point of care clinical advice and other possible outpatient services

-      To strengthen TMC patient-physician relationship by providing continuity of care using appropriate digital health technologies


3.    What services are we providing?

-      Virtual Appointments

·      Online Doctor Consultation

·      Web-based visits for minor illnesses


4.    How does TeleConsult work using virtual appointments?

-      The processes for Telehealth are as follows:

·      Scheduling

·      ePayment

·      Booking

·      eConsult or Teleconsultation

·      Treatment Plan


5.    Who benefits from TeleConsult?

-      Both patients and healthcare providers can greatly benefit from Telehealth. It is used for outpatient services and provides access to care for patients regardless of their location.


6.   Here are the supported devices to use for our TeleConsult services.

-      Desktop computer or laptop with webcam and speakers

-      Tablet device with built-in webcam and speakers, OR

-      Smartphone

-      Internet Connection (at least 10 Mbps speed)

-      Any audio/videoconferencing platform preferred by your doctor


  • Is TeleConsult private and secure?

-      Yes, we will use any audio/videoconferencing platform preferred by your doctor for TeleConsult, which provides end-to-end encryption. This will ensure that the data will not be read or modified other than the patient and the doctor.


8.     What are the available TeleConsult services?

  • Adult Neurology – Neuromuscular Medicine
  • Adult Psychiatry – Psychosomatic Medicine
  • Allergy / Immunology (Pediatrics and Adults)
  • Breast Surgical Oncology
  • Child and Adolescent Psychiatry
  • Dermatology
  • Dermatology (Hair Transplant Surgery)
  • Dermatology (Medical and Cosmetic Dermatology, Laser Dermatology)
  • Endocrinology
  • Endodontics (Root Canal)
  • Gastroenterology
  • General Adult Psychiatry
  • General Dentistry
  • General Surgery (Vascular and Transplant Surgery, Wound Specialist)
  • General Surgery and Colorectal Diseases
  • Infectious Disease
  • Internal Medicine – Cardiology
  • Internal Medicine – Gastroenterology, Digestive Endoscopy
  • Internal Medicine – Nephrology
  • Interventional Cardiology
  • Medical Oncology (Cancer Specialist)
  • Obstetrics Gynecology
  • Obstetrics Gynecology (Laparoscopy and Hysteroscopy)
  • Obstetrics Gynecology (Laparoscopy and Robotics Surgery)
  • Ophthalmology (Comprehensive)
  • Ophtalmology (Cornea and Refractive)
  • Ophthalmology (Ophthalmic Plastic, Lacrimal, and Reconstructive Surgery)
  • Ophthalmology (Orbit, Cataract, Ophthalmic Plastic and Lacrimal Surgery)
  • Ophthalmology (Orbit, Lacrimal, and Ophthalmic Plastic Surgery)
  • Ophthalmology (Orbit, Oculoplastic, and Lacrimal Surgery)
  • Ophthalmology (Retina and Vitreous)
  • Orthodontics
  • Otolaryngology / ENT – Head and Neck Surgery
  • Orthopedic Surgery (Trauma and Joint Replacement)
  • Orthopedic Surgery and Sports Medicine
  • Orthopedics (General Trauma, Spine Surgery)
  • Pediatric Dentistry
  • Pediatric ENT
  • Pediatric Ophthalmology & Strabismus / Refractive
  • Pediatric Pulmonology
  • Pediatrics
  • Plastic Surgery
  • Pulmonology
  • Special Care Dentistry
  • Urologic Oncology
  • Urology
  • Urology (Minimal Invasive Stone Treatment, Robotics, and Laparoscopy)
  • Urology (Laparoscopic Surgery, Endourology, Diseases of the Kidneys, Ureter, Urinary Bladder, Prostate and Male Genitalia)


  • Who are the doctors available?
Specialization
Doctor
Available Schedule
Time of Availability
Adult Neurology – Neuromuscular Medicine
Dr. Mark Anthony Sta. Maria
M, T, W, Th, F
1:00 – 4:00 pm
Adult Psychiatry – Psychosomatic Medicine

Dr. Danice Justin Sta. Maria
M, T, W, Th, F
1:00 – 4:00 pm
Dr. Fatima Angelica B. Campaña
M, T, W, Th, F, Sat
1:00 – 4:00 pm
Allergy / Immunology (Pediatrics and Adults)

Dr. Michelle De Vera
M, W, F
2:00 – 5:00 pm
Breast Surgical Oncology
Dr. Pierette Kaw
M, Th, Sat
M: 1:00 – 5:00 pm
Th, Sat: 9:00 – 12:00 nn
Child and Adolescent Psychiatry

Dr. Ma. Zairah Jane D. Castelo-Corpus
T, Th, F, Sat, Sun
3:00 – 5:00 pm
Dermatology

Dr. Maria Barbara O. Uy
M, T, Th, Sat, Sun
10:00 – 12:00 nn
2:00 – 4:00 pm
Dr. Michelle Marie Jarin
M, T, W, Th, F, Sat
12:00 – 3:00 pm
Dr. Maria Theresa Pascual
M, T, W, Th, F, Sat
1:00 pm – 6:00 pm
Dr. Claudine Yap - Silva
M, T, W, Th, F, Sat
12:00 nn – 4:00 pm
Dr. Maria Lourdes H. Palmero
M, T, W, Th, F, Sat
1:00 pm – 4:00 pm
Dr. Bernardita Policarpio
M, T, W, Th, F, Sat
9:00 am – 5:00 pm
Dr. Cherry Salipsip
M, T, W, Th, F, Sat
10:00 am – 2:00 pm
Dermatology (Hair Transplant Surgery)

Dr. Jocelyn Theresa P. Navalta
M, T, W, Th, F
2:00 pm – 4:00 pm
Dermatology (Medical and Cosmetic Dermatology, Laser Dermatology)

Dr. Cecilia R. Rosete
M, T, W, Th, F, Sat, Sun
M-Sat: 1:00 – 6:00 pm
Sun: 1:00 – 4:00 pm
Endocrinology

Dr. Ma. Theresa Chua-Agcaoili

M, T, W, Th, F
10:00 am – 3:00 pm
Dr. Katherine Banal
M, T, W, Th
1:00 pm – 3:00 pm
Dr. Maria Patricia Puno Ramos
M, T, W, Th, F, Sat, Sun
4:00 pm – 6:00 pm
Dr. Lizette Kristine F. Lopez
T, Th, F
2:00 pm – 5:00 pm
Endodontics (Root Canal)

Dr. Ruigene Roco

M, T, W, Th, F, Sat
9:00 am – 5:00 pm
Gastroenterology
Dr. Ma. Nelia R. Runes
M, T, W, Th, F
1:00 pm – 4:00 pm
General Adult Psychiatry

Dr. Ma. Zairah Jane D. Castelo-Corpus
T, Th, F, Sat, Sun
3:00 – 5:00 pm
Dr. Fatima Angelica B. Campaña
M, T, W, Th, F, Sat
1:00 – 4:00 pm
General Dentistry

Dr. Ruigene Roco

M, T, W, Th, F, Sat
9:00 am – 5:00 pm
Dr. Ricardo Roco
M, T, W, Th, F, Sat
9:00 am – 5:00 pm
Dr. Ricca Mae Roco-Bernardino

M, T, W, Th, F, Sat
9:00 – 5:00 pm
Dr. Gene Paolo Ong
M, T, W, Th, F
9:00 am – 4:00 pm
Dr. Carina Mabanta – delos Reyes
M, T, W, Th, F, Sat
10:00 am – 3:00 pm
General Surgery (Vascular and Transplant Surgery, Wound Specialist)

Dr. Marco Jose Fulvio C. Abad
M, T, W, Th, F
1:00 pm – 4:00 pm
General Surgery and Colorectal Diseases

Dr. Jason D. Rosca
M, T, W, Th, F, Sat
10:00 am – 12:00 nn
2:00 pm – 5:00 pm
Infectious Disease
Dr. Karl Evans R. Henson
M, T, W, Th, F
4:00 pm – 7:00 pm
Internal Medicine – Cardiology

Dr. Jeannica K. G. Lerios-dela Peña

M, W, Th, Sat
Th, S: 9:00 – 11:00 am
M, W: 2:00 – 4:00 pm
Dr. Irwin Paul N. Bundalian
T, Th, Sat
3:00 – 5:00 pm
Dr. Zarina C. Budhrani-Melwani
M, T, W, Th, F
1:00 pm – 4:00 pm
Dr. Albert Hans P. Bautista
M, W, F
10:00 am – 12:00 nn
Dr. Eric Pascual
M, T, W, Th, F, Sat
2:00 pm – 4:00 pm
Dr. Rodrigo Calalang Santos
M, W, F
1:00 pm – 3:00 pm
Internal Medicine – Gastroenterology, Digestive Endoscopy
Dr. Ma. Nelia R. Runes
M, T, W, Th, F
1:00 pm – 4:00 pm
Internal Medicine - Nephrology

Dr. Alwyn Johanna Santos
T, Th
3:00 pm – 5:00 pm
Interventional Cardiology

Dr. Jesus Edgar Villano
M, T, W, Th, F
4:00 pm – 6:00 pm
Medical Oncology (Cancer Specialist)

Dr. Josephine Contreras Tolentino
M, Th
1:00 pm – 4:00 pm
Obstetrics Gynecology

Dr. Maribel Pili-Lopez
M, W, Th, F, Sat
Sat: 10:00 am – 2:00 pm
M,W,F,Th,F: 1:00 – 4:00 pm
Dr. Maria Rosario C. Diaz
M, T, W, Th, F, Sat, Sun
9:00 – 6:00 pm
Dr. Edna C. Banta
M, T, W, Th, F, Sat
11:00 am – 2:00 pm
Dr. Ma. Cecilia Vicencio
M, Th
7:00 pm – 8:00 pm
Dr. Ronald Campos
M, W, F
10:00 am – 3:00 pm
Dr. Mary Christine Fernando-Palma
M, T, W, Th, F, Sat
9:00 am – 12:00 nn
1:00 pm – 4:00 pm
Obstetrics Gynecology (Laparoscopy and Hysteroscopy)

Dr. Patricia Grace Lo
M, T, W, Th, F, Sat
10:00 am – 2:00 pm
Obstetrics Gynecology (Laparoscopy and Robotics Surgery)

Dr. Kristine Hazel Katimbang-Lazaro
M, T, W, Th, F, Sat
1:00 – 4:00 pm
Ophtalmology
Dr. Debrelle Lou P. Siapno

M, W, F
1:00 – 4:00 pm
Dr. Maricris L. Abulencia

M, T, W, Th, F, Sat, Sun
8:00 am – 8:00 pm
Dr. Paolo Antonio Silva
M, T, W, Th, F, Sat
12:00 nn – 4:00 pm
Ophthalmology (Comprehensive)

Dr. Sharon Lim
M, T, W, Th, F, Sat
1:00 pm – 4:00 pm
Dr. Glenn S. Angeles
M, T, W, Th, F
M,T,Th: 9:00 am – 12:00 nn
W,F: 1:00 pm – 3:00 pm
Ophthalmology (Cornea and Refractive)

Dr. Jennifer Bernabe-Ko
M, W, F
10:00 am – 12:00 nn
Ophthalmology (Ophthalmic Plastic, Lacrimal, and Reconstructive Surgery)

Dr. Alfonso Bengzon

M, T, W, Th, F
1:00 – 5:00 pm
Ophthalmology (Orbit, Cataract, Ophthalmic Plastic and Lacrimal Surgery)

Dr. Debrelle Lou P. Siapno

M, W, F
1:00 – 4:00 pm
Ophthalmology (Orbit, Lacrimal, and Ophthalmic Plastic Surgery)

Dr. Nonettee Pasco-Rosete



Ophthalmology (Orbit, Oculoplastic, and Lacrimal Surgery)

Dr. Ma. Regina Paula I. Valencia
M, T, W, Th, F, Sat
1:00 pm – 4:00 pm
Ophthalmology (Retina and Vitreous)

Dr. Ricardo Tobias M. Papa
M, T, W, Th, F, Sat
1:00 pm – 5:00 pm
Orthodontics

Dr. Ricardo Roco
M, T, W, Th, F, Sat
9:00 am – 5:00 pm
Otolaryngology / ENT – Head and Neck Surgery

Dr. Gerard C. Agcaoili
M, T, W, Th, F
9:00 am – 5:00 pm
Dr. Ruby P. Robles

M, T, W, Th, F, Sat
11:00 am – 5:00 pm
Dr. Norman M. Mendoza
M, T, W, Th, F
9:00 am – 5:00 pm
Dr. Daniel Alonzo
M, T, W, Th, F
9:00 am – 4:00 pm
Dr. Peter Simon Jarin
M, T, W, Th, F
9:00 am – 4:00 pm
Dr. Samantha Castaneda
M, T, W, Th, F
9:00 am – 4:00 pm
Dr. Argelyn Ong
M, T, W, Th, F
9:00 am – 4:00 pm
Dr. Lance Liu
M, T, W, Th, F
9:00 am – 4:00 pm
Dr. Ann Kathleen Barlin
M, T, W, Th, F
9:00 am – 4:00 pm
Dr. Gia Sucgang
M, T, W, Th, F
9:00 am – 4:00 pm
Dr. Michael Edmond S. Dazo
M, T, W, Th, F
10:00 am – 1:00 pm
Dr. Lyra V. Veloro
T, W, Th
T, Th: 10:00 am – 12:00 nn
W: 1:00 – 3:00 pm
Dr. Christopher Santos
M, T, W, Th, F, Sat
1:00 pm – 6:00 pm
Dr. Marie Karen A. Capuz
M, T, W, Th, F, Sat
9:00 am – 3:00 pm
Dr. Rodney Marc Ramos
M, T, W, Th, F, Sat
10:00 am – 5:00 pm
Orthopedic Surgery

Dr. David Vincent J. Antonio
(Trauma and Joint Replacement)
M, T, W, Th, F
10:00 am – 3:00 pm
Dr. Emmanuel Asedillo
M, T, W, Th, F
10:00 am – 4:00 pm
Dr. Silvino E.C. Panganiban
M, T, W, Th, F
1:00 pm – 5:00 pm
Dr. Marc Anthony Limson
M, T, W, Th, F
8:00 am – 3:00 pm
Dr. Cesar Dimayuga


M, W, F
MF: 12:00 nn – 1:00 pm
W: 2:00 pm – 3:00 pm
Orthopedics (General Trauma, Spine Surgery)

Dr. Mary Ruth Padua
M, T, W, Th, F, Sat
9:00 am – 3:00 pm
Dr. Jose Miguel T. Lumawig
M, W, F
12:00 nn – 2:00 pm
Dr. Amelito Sia
M, T, W, Th, F, Sat
9:00 am – 3:00 pm
Pediatric Dentistry

Dr. Ricca Mae Roco-Bernardino

M, T, W, Th, F, Sat
9:00 – 5:00 pm
Dr. Carina Mabanta – delos Reyes
M, T, W, Th, F, Sat
10:00 am – 3:00 pm
Pediatric ENT
Dr. Lyra Veloro
T, W, Th
T, Th: 10:00 – 12:00 nn
W: 1:00 pm – 3:00 pm
Pediatric Ophthalmology & Strabismus or Refractive

Dr. Fay Charmaine Cruz
M, T, W, Th, F, Sat
1:30 pm – 4:30 pm
Pediatric Pulmonology

Dr. Emily Resurreccion
M, T, Th, F, Sat
2:00 pm – 5:00 pm
Pediatrics

Dr. Jesusa C. Serafica-Diaz

M, T, W, Th, F, Sat
1:00 – 5:00 pm
Dr. Victoria Sison
T, F
10:00 am – 12:00 nn
Plastic Surgery

Dr. Catherine Yap-Asedillo

M, T, W, Th, F
10:00 am – 4:00 pm
Dr. Lourdes Josephine Angliongto-Ramos
M, W, F
3:00 – 5:00 pm
Pulmonology

Dr. Hans Jeremy Ramos
M, T, W, Th, F, Sat, Sun
2:00 – 5:00 pm
Pulmonology
Dr. Christine Chavez
M, T, W, Th, F, Sat
11:00am - 2:00pm
Special Care Dentistry

Dr. Ricca Mae Roco-Bernardino

M, T, W, Th, F, Sat
9:00 – 5:00 pm
Urologic Oncology

Dr. Norwin T. Uy

M, T, W, Th, F, Sat
10:00 – 12:00 nn
1:00 – 5:00 pm
Urology

Dr. Norwin T. Uy

M, T, W, Th, F, Sat
10:00 – 12:00 nn
1:00 – 5:00 pm
Dr. Patrick H. Tuliao
M, T, W, Th, F, Sat
1:00 – 4:00 pm
Urology (Minimal Invasive Stone Treatment, Robotics, and Laparoscopy)
Dr. Enrique Ian S. Lorenzo

M, T, W, Th, F
10:00 – 12:00 nn
2:00 – 4:00 pm
Urology (Laparoscopic Surgery, Endourology, Diseases of the Kidneys, Ureter, Urinary Bladder, Prostate and Male Genitalia)

Dr. Jose Fortunato A. Caringal
M, W, F, Sat
M, F: 10:00 am – 2:00 pm
W: 10:00 am – 4:00 pm
Sat: 1:00 pm – 5:00 pm


 

10. How will I be scheduled?

-      If you have a preferred doctor, the telehealth agent will be providing his/her available schedule. Otherwise, the telehealth agent will provide the list of available doctors based on your preferred schedule. Once you have chosen a doctor, you will be given a slot by the agent. Lastly, once your payment or LOA has been confirmed and validated, your schedule will then be booked by the doctor's secretary.


11. How long will the teleconsultation be?

-      It depends on the consultation service availed.


12. How will I pay?

-      You may pay using your credit card through Paymaya, bank transfer or HMO. For bank transfer, the account details will be provided by the doctor’s secretary.


13. Can I use my HMO or company guarantee for teleconsultation?

-      You may call TMC Hotline to check if your HMO or Company is among our participating partners. You will be directed to your HMO Contact Center or Company HR to secure Letter of Authorization (LOA) for your consultation.


14. What are the HMO Contact Centers’ hotlines?


ACCOUNTS
CONTACT NUMBERS
AON Insurance and Reinsurance Brokers
7908-1266
Avega
8789-4030 / 8902-3430
Beneficial Life Insurance Company, Inc.
8818-8671
Carewell Health Systems, Inc.
0917-7008486
Caritas Health Shield, Inc.
0945-3687305 / 0917-7008486
Cocolife Healthcare
8810-7888 / 8396-9000 / 8812-9090
Eastwest Healthcare, Inc.
8817-3333 / 0998-9649678
Etiqa Philippines Inc.
8895-3308 / 1-800-10-895-3308
Flexicare
8657-2207
Generali Pilipinas Life Ass.Co
8580-6600
Get Well Health Systems, Inc.
8913-8893
Health Maintenance Inc.
8811-1313
Health Plan Philippines, Inc.
8477-4758
Healthway Medi-Access/HMC,Inc.
3381-0063
Ims Wellth Care Inc.
8522-3507
Insular Health Care Inc.
8876-1800
Intellicare
8789-4000 / 7902-3400
Kaiser International Healthgroup Inc.
0917-8708808
Lacson & Lacson Insurance Broker Inc.
8844-5773
Life & Health HMP, Inc.
032-3841174 / 032-2550035
Maxicare Healthcare Corporation
7798-7770 / 8582-1900
Medasia Healthcare System Phils.,Inc.
8386-6832
Medicard Philippines
8841-8080 / 8884-9999
Medicare Plus, Inc.
8815-3049
Medilink, Inc.
8779-6566
Medocare Systems Inc.
8682-9044
Optimum Medical and Healthcare Services Inc
0921-6654489
Pacific Cross
8899-8001
Philcare
8462-1800
Philippine British Assurance Company,Inc.
8890-4051
Sun Life Grepa Financial, Inc
8866-6800
Valuecare
8702-3388
Wellcare Health Maintenance
7908-4911


15. Can I get a prescription from the doctor?

-      Yes, the doctors will be providing an image of their prescription or through e-prescription.


16. Is the e-prescription provided valid in Pharmacies (e.g. Mercury Drug, Watsons)?

-      Yes, the e-prescription is just similar to the regular prescription of the doctor.


17. I want to get a schedule for my consultation now.

-       You may call our TMC Hotline at 8-988-1000 and press 5 for TeleConsult concens, inquiries, and booking.You may also connect to our Contact Center Live Chat through the TMC Chatbot.


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