MATI TeleConsultation Frequently Asked Questions (FAQs)

By The Medical City , | April 23, 2020

We are bringing our partnership closer to you. Use our TeleConsult service to get in touch with our physicians and get the medical advice you need in the safety of your home.


TeleConsultation Frequently Asked Questions


1.    What is TeleConsult?

-      TeleConsult is the use of digital information and communication technologies, such as computers and mobile devices, to access healthcare services remotely and manage your healthcare.


2.   Why would I need TeleConsult services?

-      To provide a safe and effective way for patients to connect with TMC doctors from home (or anywhere) for point of care clinical advice and other possible outpatient services

-      To strengthen TMC patient-physician relationship by providing continuity of care using appropriate digital health technologies


3.    What services are we providing?

-      Virtual Appointments

·      Online Doctor Consultation

·      Web-based visits for minor illnesses


4.    How does TeleConsult work using virtual appointments?

-      The processes for Telehealth are as follows:

·      Scheduling

·      ePayment

·      Booking

·      eConsult or Teleconsultation

·      Treatment Plan


5.    Who benefits from TeleConsult?

-      Both patients and healthcare providers can greatly benefit from Telehealth. It is used for outpatient services and provides access to care for patients regardless of their location.


6.   Here are the supported devices to use for our TeleConsult services.

-      Desktop computer or laptop with webcam and speakers

-      Tablet device with built-in webcam and speakers, OR

-      Smartphone

-      Internet Connection (at least 10 Mbps speed)

-      Any audio/videoconferencing platform preferred by your doctor


  • Is TeleConsult private and secure?

-      Yes, we will use any audio/videoconferencing platform preferred by your doctor for TeleConsult, which provides end-to-end encryption. This will ensure that the data will not be read or modified other than the patient and the doctor.


8.     What are the available TeleConsult services?

  • Adult Neurology – Neuromuscular Medicine
  • Adult Psychiatry – Psychosomatic Medicine
  • Allergy / Immunology (Pediatrics and Adults)
  • Breast Surgical Oncology
  • Child and Adolescent Psychiatry
  • Dermatology
  • Dermatology (Hair Transplant Surgery)
  • Dermatology (Medical and Cosmetic Dermatology, Laser Dermatology)
  • Endocrinology
  • Endodontics (Root Canal)
  • Gastroenterology
  • General Adult Psychiatry
  • General Dentistry
  • General Surgery (Vascular and Transplant Surgery, Wound Specialist)
  • General Surgery and Colorectal Diseases
  • Infectious Disease
  • Internal Medicine – Cardiology
  • Internal Medicine – Gastroenterology, Digestive Endoscopy
  • Internal Medicine – Nephrology
  • Interventional Cardiology
  • Medical Oncology (Cancer Specialist)
  • Obstetrics Gynecology
  • Obstetrics Gynecology (Laparoscopy and Hysteroscopy)
  • Obstetrics Gynecology (Laparoscopy and Robotics Surgery)
  • Ophthalmology (Comprehensive)
  • Ophtalmology (Cornea and Refractive)
  • Ophthalmology (Ophthalmic Plastic, Lacrimal, and Reconstructive Surgery)
  • Ophthalmology (Orbit, Cataract, Ophthalmic Plastic and Lacrimal Surgery)
  • Ophthalmology (Orbit, Lacrimal, and Ophthalmic Plastic Surgery)
  • Ophthalmology (Orbit, Oculoplastic, and Lacrimal Surgery)
  • Ophthalmology (Retina and Vitreous)
  • Orthodontics
  • Otolaryngology / ENT – Head and Neck Surgery
  • Orthopedic Surgery (Trauma and Joint Replacement)
  • Orthopedic Surgery and Sports Medicine
  • Orthopedics (General Trauma, Spine Surgery)
  • Pediatric Dentistry
  • Pediatric ENT
  • Pediatric Ophthalmology & Strabismus / Refractive
  • Pediatric Pulmonology
  • Pediatrics
  • Plastic Surgery
  • Pulmonology
  • Special Care Dentistry
  • Urologic Oncology
  • Urology
  • Urology (Minimal Invasive Stone Treatment, Robotics, and Laparoscopy)
  • Urology (Laparoscopic Surgery, Endourology, Diseases of the Kidneys, Ureter, Urinary Bladder, Prostate and Male Genitalia)


  • Who are the doctors available?

Specialization

Doctor

Available Schedule

Time of Availability

Adult Neurology – Neuromuscular Medicine

Dr. Mark Anthony Sta. Maria

M, T, W, Th, F

1:00 – 4:00 pm

Adult Psychiatry – Psychosomatic Medicine


Dr. Danice Justin Sta. Maria

M, T, W, Th, F

1:00 – 4:00 pm

Dr. Fatima Angelica B. Campaña

M, T, W, Th, F, Sat

1:00 – 4:00 pm

Allergy / Immunology (Pediatrics and Adults)


Dr. Michelle De Vera

M, W, F

2:00 – 5:00 pm

Breast Surgical Oncology

Dr. Pierette Kaw

M, Th, Sat

M: 1:00 – 5:00 pm

Th, Sat: 9:00 – 12:00 nn

Child and Adolescent Psychiatry


Dr. Ma. Zairah Jane D. Castelo-Corpus

T, Th, F, Sat, Sun

3:00 – 5:00 pm

Dermatology


Dr. Maria Barbara O. Uy

M, T, Th, Sat, Sun

10:00 – 12:00 nn

2:00 – 4:00 pm

Dr. Michelle Marie Jarin

M, T, W, Th, F, Sat

12:00 – 3:00 pm

Dr. Maria Theresa Pascual

M, T, W, Th, F, Sat

1:00 pm – 6:00 pm

Dr. Claudine Yap - Silva

M, T, W, Th, F, Sat

12:00 nn – 4:00 pm

Dr. Maria Lourdes H. Palmero

M, T, W, Th, F, Sat

1:00 pm – 4:00 pm

Dr. Bernardita Policarpio

M, T, W, Th, F, Sat

9:00 am – 5:00 pm

Dr. Cherry Salipsip

M, T, W, Th, F, Sat

10:00 am – 2:00 pm

Dermatology (Hair Transplant Surgery)


Dr. Jocelyn Theresa P. Navalta

M, T, W, Th, F

2:00 pm – 4:00 pm

Dermatology (Medical and Cosmetic Dermatology, Laser Dermatology)


Dr. Cecilia R. Rosete

M, T, W, Th, F, Sat, Sun

M-Sat: 1:00 – 6:00 pm

Sun: 1:00 – 4:00 pm

Endocrinology


Dr. Ma. Theresa Chua-Agcaoili


M, T, W, Th, F

10:00 am – 3:00 pm

Dr. Katherine Banal

M, T, W, Th

1:00 pm – 3:00 pm

Dr. Maria Patricia Puno Ramos

M, T, W, Th, F, Sat, Sun

4:00 pm – 6:00 pm

Dr. Lizette Kristine F. Lopez

T, Th, F

2:00 pm – 5:00 pm

Endodontics (Root Canal)


Dr. Ruigene Roco


M, T, W, Th, F, Sat

9:00 am – 5:00 pm

Gastroenterology

Dr. Ma. Nelia R. Runes

M, T, W, Th, F

1:00 pm – 4:00 pm

General Adult Psychiatry


Dr. Ma. Zairah Jane D. Castelo-Corpus

T, Th, F, Sat, Sun

3:00 – 5:00 pm

Dr. Fatima Angelica B. Campaña

M, T, W, Th, F, Sat

1:00 – 4:00 pm

General Dentistry


Dr. Ruigene Roco


M, T, W, Th, F, Sat

9:00 am – 5:00 pm

Dr. Ricardo Roco

M, T, W, Th, F, Sat

9:00 am – 5:00 pm

Dr. Ricca Mae Roco-Bernardino


M, T, W, Th, F, Sat

9:00 – 5:00 pm

Dr. Gene Paolo Ong

M, T, W, Th, F

9:00 am – 4:00 pm

Dr. Carina Mabanta – delos Reyes

M, T, W, Th, F, Sat

10:00 am – 3:00 pm

General Surgery (Vascular and Transplant Surgery, Wound Specialist)


Dr. Marco Jose Fulvio C. Abad

M, T, W, Th, F

1:00 pm – 4:00 pm

General Surgery and Colorectal Diseases


Dr. Jason D. Rosca

M, T, W, Th, F, Sat

10:00 am – 12:00 nn

2:00 pm – 5:00 pm

Infectious Disease

Dr. Karl Evans R. Henson

M, T, W, Th, F

4:00 pm – 7:00 pm

Internal Medicine – Cardiology


Dr. Jeannica K. G. Lerios-dela Peña


M, W, Th, Sat

Th, S: 9:00 – 11:00 am

M, W: 2:00 – 4:00 pm

Dr. Irwin Paul N. Bundalian

T, Th, Sat

3:00 – 5:00 pm

Dr. Zarina C. Budhrani-Melwani

M, T, W, Th, F

1:00 pm – 4:00 pm

Dr. Albert Hans P. Bautista

M, W, F

10:00 am – 12:00 nn

Dr. Eric Pascual

M, T, W, Th, F, Sat

2:00 pm – 4:00 pm

Dr. Rodrigo Calalang Santos

M, W, F

1:00 pm – 3:00 pm

Internal Medicine – Gastroenterology, Digestive Endoscopy

Dr. Ma. Nelia R. Runes

M, T, W, Th, F

1:00 pm – 4:00 pm

Internal Medicine - Nephrology


Dr. Alwyn Johanna Santos

T, Th

3:00 pm – 5:00 pm

Interventional Cardiology


Dr. Jesus Edgar Villano

M, T, W, Th, F

4:00 pm – 6:00 pm

Medical Oncology (Cancer Specialist)


Dr. Josephine Contreras Tolentino

M, Th

1:00 pm – 4:00 pm

Obstetrics Gynecology


Dr. Maribel Pili-Lopez

M, W, Th, F, Sat

Sat: 10:00 am – 2:00 pm

M,W,F,Th,F: 1:00 – 4:00 pm

Dr. Maria Rosario C. Diaz

M, T, W, Th, F, Sat, Sun

9:00 – 6:00 pm

Dr. Edna C. Banta

M, T, W, Th, F, Sat

11:00 am – 2:00 pm

Dr. Ma. Cecilia Vicencio

M, Th

7:00 pm – 8:00 pm

Dr. Ronald Campos

M, W, F

10:00 am – 3:00 pm

Dr. Mary Christine Fernando-Palma

M, T, W, Th, F, Sat

9:00 am – 12:00 nn

1:00 pm – 4:00 pm

Obstetrics Gynecology (Laparoscopy and Hysteroscopy)


Dr. Patricia Grace Lo

M, T, W, Th, F, Sat

10:00 am – 2:00 pm

Obstetrics Gynecology (Laparoscopy and Robotics Surgery)


Dr. Kristine Hazel Katimbang-Lazaro

M, T, W, Th, F, Sat

1:00 – 4:00 pm

Ophtalmology

Dr. Debrelle Lou P. Siapno


M, W, F

1:00 – 4:00 pm

Dr. Maricris L. Abulencia


M, T, W, Th, F, Sat, Sun

8:00 am – 8:00 pm

Dr. Paolo Antonio Silva

M, T, W, Th, F, Sat

12:00 nn – 4:00 pm

Ophthalmology (Comprehensive)


Dr. Sharon Lim

M, T, W, Th, F, Sat

1:00 pm – 4:00 pm

Dr. Glenn S. Angeles

M, T, W, Th, F

M,T,Th: 9:00 am – 12:00 nn

W,F: 1:00 pm – 3:00 pm

Ophthalmology (Cornea and Refractive)


Dr. Jennifer Bernabe-Ko

M, W, F

10:00 am – 12:00 nn

Ophthalmology (Ophthalmic Plastic, Lacrimal, and Reconstructive Surgery)


Dr. Alfonso Bengzon


M, T, W, Th, F

1:00 – 5:00 pm

Ophthalmology (Orbit, Cataract, Ophthalmic Plastic and Lacrimal Surgery)


Dr. Debrelle Lou P. Siapno


M, W, F

1:00 – 4:00 pm

Ophthalmology (Orbit, Lacrimal, and Ophthalmic Plastic Surgery)


Dr. Nonettee Pasco-Rosete




Ophthalmology (Orbit, Oculoplastic, and Lacrimal Surgery)


Dr. Ma. Regina Paula I. Valencia

M, T, W, Th, F, Sat

1:00 pm – 4:00 pm

Ophthalmology (Retina and Vitreous)


Dr. Ricardo Tobias M. Papa

M, T, W, Th, F, Sat

1:00 pm – 5:00 pm

Orthodontics


Dr. Ricardo Roco

M, T, W, Th, F, Sat

9:00 am – 5:00 pm

Otolaryngology / ENT – Head and Neck Surgery


Dr. Gerard C. Agcaoili

M, T, W, Th, F

9:00 am – 5:00 pm

Dr. Ruby P. Robles


M, T, W, Th, F, Sat

11:00 am – 5:00 pm

Dr. Norman M. Mendoza

M, T, W, Th, F

9:00 am – 5:00 pm

Dr. Daniel Alonzo

M, T, W, Th, F

9:00 am – 4:00 pm

Dr. Peter Simon Jarin

M, T, W, Th, F

9:00 am – 4:00 pm

Dr. Samantha Castaneda

M, T, W, Th, F

9:00 am – 4:00 pm

Dr. Argelyn Ong

M, T, W, Th, F

9:00 am – 4:00 pm

Dr. Lance Liu

M, T, W, Th, F

9:00 am – 4:00 pm

Dr. Ann Kathleen Barlin

M, T, W, Th, F

9:00 am – 4:00 pm

Dr. Gia Sucgang

M, T, W, Th, F

9:00 am – 4:00 pm

Dr. Michael Edmond S. Dazo

M, T, W, Th, F

10:00 am – 1:00 pm

Dr. Lyra V. Veloro

T, W, Th

T, Th: 10:00 am – 12:00 nn

W: 1:00 – 3:00 pm

Dr. Christopher Santos

M, T, W, Th, F, Sat

1:00 pm – 6:00 pm

Dr. Marie Karen A. Capuz

M, T, W, Th, F, Sat

9:00 am – 3:00 pm

Dr. Rodney Marc Ramos

M, T, W, Th, F, Sat

10:00 am – 5:00 pm

Orthopedic Surgery


Dr. David Vincent J. Antonio

(Trauma and Joint Replacement)

M, T, W, Th, F

10:00 am – 3:00 pm

Dr. Emmanuel Asedillo

M, T, W, Th, F

10:00 am – 4:00 pm

Dr. Silvino E.C. Panganiban

M, T, W, Th, F

1:00 pm – 5:00 pm

Dr. Marc Anthony Limson

M, T, W, Th, F

8:00 am – 3:00 pm

Dr. Cesar Dimayuga



M, W, F

MF: 12:00 nn – 1:00 pm

W: 2:00 pm – 3:00 pm

Orthopedics (General Trauma, Spine Surgery)


Dr. Mary Ruth Padua

M, T, W, Th, F, Sat

9:00 am – 3:00 pm

Dr. Jose Miguel T. Lumawig

M, W, F

12:00 nn – 2:00 pm

Dr. Amelito Sia

M, T, W, Th, F, Sat

9:00 am – 3:00 pm

Pediatric Dentistry


Dr. Ricca Mae Roco-Bernardino


M, T, W, Th, F, Sat

9:00 – 5:00 pm

Dr. Carina Mabanta – delos Reyes

M, T, W, Th, F, Sat

10:00 am – 3:00 pm

Pediatric ENT

Dr. Lyra Veloro

T, W, Th

T, Th: 10:00 – 12:00 nn

W: 1:00 pm – 3:00 pm

Pediatric Ophthalmology & Strabismus or Refractive


Dr. Fay Charmaine Cruz

M, T, W, Th, F, Sat

1:30 pm – 4:30 pm

Pediatric Pulmonology


Dr. Emily Resurreccion

M, T, Th, F, Sat

2:00 pm – 5:00 pm

Pediatrics


Dr. Jesusa C. Serafica-Diaz


M, T, W, Th, F, Sat

1:00 – 5:00 pm

Dr. Victoria Sison

T, F

10:00 am – 12:00 nn

Plastic Surgery


Dr. Catherine Yap-Asedillo


M, T, W, Th, F

10:00 am – 4:00 pm

Dr. Lourdes Josephine Angliongto-Ramos

M, W, F

3:00 – 5:00 pm

Pulmonology


Dr. Hans Jeremy Ramos

M, T, W, Th, F, Sat, Sun

2:00 – 5:00 pm

Special Care Dentistry


Dr. Ricca Mae Roco-Bernardino


M, T, W, Th, F, Sat

9:00 – 5:00 pm

Urologic Oncology


Dr. Norwin T. Uy


M, T, W, Th, F, Sat

10:00 – 12:00 nn

1:00 – 5:00 pm

Urology


Dr. Norwin T. Uy


M, T, W, Th, F, Sat

10:00 – 12:00 nn

1:00 – 5:00 pm

Dr. Patrick H. Tuliao

M, T, W, Th, F, Sat

1:00 – 4:00 pm

Urology (Minimal Invasive Stone Treatment, Robotics, and Laparoscopy)

Dr. Enrique Ian S. Lorenzo


M, T, W, Th, F

10:00 – 12:00 nn

2:00 – 4:00 pm

Urology (Laparoscopic Surgery, Endourology, Diseases of the Kidneys, Ureter, Urinary Bladder, Prostate and Male Genitalia)


Dr. Jose Fortunato A. Caringal

M, W, F, Sat

M, F: 10:00 am – 2:00 pm

W: 10:00 am – 4:00 pm

Sat: 1:00 pm – 5:00 pm


 

10. How will I be scheduled?

-      If you have a preferred doctor, the telehealth agent will be providing his/her available schedule. Otherwise, the telehealth agent will provide the list of available doctors based on your preferred schedule. Once you have chosen a doctor, you will be given a slot by the agent. Lastly, once your payment or LOA has been confirmed and validated, your schedule will then be booked by the doctor's secretary.


11. How long will the teleconsultation be?

-      It depends on the consultation service availed.


12. How will I pay?

-      You may pay using your credit card through Paymaya, bank transfer or HMO. For bank transfer, the account details will be provided by the doctor’s secretary.


13. Can I use my HMO or company guarantee for teleconsultation?

-      You may call TMC Hotline to check if your HMO or Company is among our participating partners. You will be directed to your HMO Contact Center or Company HR to secure Letter of Authorization (LOA) for your consultation.


14. What are the HMO Contact Centers’ hotlines?


ACCOUNTS

CONTACT NUMBERS

AON Insurance and Reinsurance Brokers

7908-1266

Avega

8789-4030 / 8902-3430

Beneficial Life Insurance Company, Inc.

8818-8671

Carewell Health Systems, Inc.

0917-7008486

Caritas Health Shield, Inc.

0945-3687305 / 0917-7008486

Cocolife Healthcare

8810-7888 / 8396-9000 / 8812-9090

Eastwest Healthcare, Inc.

8817-3333 / 0998-9649678

Etiqa Philippines Inc.

8895-3308 / 1-800-10-895-3308

Flexicare

8657-2207

Generali Pilipinas Life Ass.Co

8580-6600

Get Well Health Systems, Inc.

8913-8893

Health Maintenance Inc.

8811-1313

Health Plan Philippines, Inc.

8477-4758

Healthway Medi-Access/HMC,Inc.

3381-0063

Ims Wellth Care Inc.

8522-3507

Insular Health Care Inc.

8876-1800

Intellicare

8789-4000 / 7902-3400

Kaiser International Healthgroup Inc.

0917-8708808

Lacson & Lacson Insurance Broker Inc.

8844-5773

Life & Health HMP, Inc.

032-3841174 / 032-2550035

Maxicare Healthcare Corporation

7798-7770 / 8582-1900

Medasia Healthcare System Phils.,Inc.

8386-6832

Medicard Philippines

8841-8080 / 8884-9999

Medicare Plus, Inc.

8815-3049

Medilink, Inc.

8779-6566

Medocare Systems Inc.

8682-9044

Optimum Medical and Healthcare Services Inc

0921-6654489

Pacific Cross

8899-8001

Philcare

8462-1800

Philippine British Assurance Company,Inc.

8890-4051

Sun Life Grepa Financial, Inc

8866-6800

Valuecare

8702-3388

Wellcare Health Maintenance

7908-4911


15. Can I get a prescription from the doctor?

-      Yes, the doctors will be providing an image of their prescription or through e-prescription.


16. Is the e-prescription provided valid in Pharmacies (e.g. Mercury Drug, Watsons)?

-      Yes, the e-prescription is just similar to the regular prescription of the doctor.


17. I want to get a schedule for my consultation now.

-       You may call our TMC Hotline at 8-988-1000 and press 5 for TeleConsult concens, inquiries, and booking.You may also connect to our Contact Center Live Chat through the TMC Chatbot.



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MATI TeleConsultation Frequently Asked Questions (FAQs)

By The Medical City ,

April 23, 2020


We are bringing our partnership closer to you. Use our TeleConsult service to get in touch with our physicians and get the medical advice you need in the safety of your home.

TeleConsultation Frequently Asked Questions


1.    What is TeleConsult?

-      TeleConsult is the use of digital information and communication technologies, such as computers and mobile devices, to access healthcare services remotely and manage your healthcare.


2.   Why would I need TeleConsult services?

-      To provide a safe and effective way for patients to connect with TMC doctors from home (or anywhere) for point of care clinical advice and other possible outpatient services

-      To strengthen TMC patient-physician relationship by providing continuity of care using appropriate digital health technologies


3.    What services are we providing?

-      Virtual Appointments

·      Online Doctor Consultation

·      Web-based visits for minor illnesses


4.    How does TeleConsult work using virtual appointments?

-      The processes for Telehealth are as follows:

·      Scheduling

·      ePayment

·      Booking

·      eConsult or Teleconsultation

·      Treatment Plan


5.    Who benefits from TeleConsult?

-      Both patients and healthcare providers can greatly benefit from Telehealth. It is used for outpatient services and provides access to care for patients regardless of their location.


6.   Here are the supported devices to use for our TeleConsult services.

-      Desktop computer or laptop with webcam and speakers

-      Tablet device with built-in webcam and speakers, OR

-      Smartphone

-      Internet Connection (at least 10 Mbps speed)

-      Any audio/videoconferencing platform preferred by your doctor


  • Is TeleConsult private and secure?

-      Yes, we will use any audio/videoconferencing platform preferred by your doctor for TeleConsult, which provides end-to-end encryption. This will ensure that the data will not be read or modified other than the patient and the doctor.


8.     What are the available TeleConsult services?

  • Adult Neurology – Neuromuscular Medicine
  • Adult Psychiatry – Psychosomatic Medicine
  • Allergy / Immunology (Pediatrics and Adults)
  • Breast Surgical Oncology
  • Child and Adolescent Psychiatry
  • Dermatology
  • Dermatology (Hair Transplant Surgery)
  • Dermatology (Medical and Cosmetic Dermatology, Laser Dermatology)
  • Endocrinology
  • Endodontics (Root Canal)
  • Gastroenterology
  • General Adult Psychiatry
  • General Dentistry
  • General Surgery (Vascular and Transplant Surgery, Wound Specialist)
  • General Surgery and Colorectal Diseases
  • Infectious Disease
  • Internal Medicine – Cardiology
  • Internal Medicine – Gastroenterology, Digestive Endoscopy
  • Internal Medicine – Nephrology
  • Interventional Cardiology
  • Medical Oncology (Cancer Specialist)
  • Obstetrics Gynecology
  • Obstetrics Gynecology (Laparoscopy and Hysteroscopy)
  • Obstetrics Gynecology (Laparoscopy and Robotics Surgery)
  • Ophthalmology (Comprehensive)
  • Ophtalmology (Cornea and Refractive)
  • Ophthalmology (Ophthalmic Plastic, Lacrimal, and Reconstructive Surgery)
  • Ophthalmology (Orbit, Cataract, Ophthalmic Plastic and Lacrimal Surgery)
  • Ophthalmology (Orbit, Lacrimal, and Ophthalmic Plastic Surgery)
  • Ophthalmology (Orbit, Oculoplastic, and Lacrimal Surgery)
  • Ophthalmology (Retina and Vitreous)
  • Orthodontics
  • Otolaryngology / ENT – Head and Neck Surgery
  • Orthopedic Surgery (Trauma and Joint Replacement)
  • Orthopedic Surgery and Sports Medicine
  • Orthopedics (General Trauma, Spine Surgery)
  • Pediatric Dentistry
  • Pediatric ENT
  • Pediatric Ophthalmology & Strabismus / Refractive
  • Pediatric Pulmonology
  • Pediatrics
  • Plastic Surgery
  • Pulmonology
  • Special Care Dentistry
  • Urologic Oncology
  • Urology
  • Urology (Minimal Invasive Stone Treatment, Robotics, and Laparoscopy)
  • Urology (Laparoscopic Surgery, Endourology, Diseases of the Kidneys, Ureter, Urinary Bladder, Prostate and Male Genitalia)


  • Who are the doctors available?

Specialization

Doctor

Available Schedule

Time of Availability

Adult Neurology – Neuromuscular Medicine

Dr. Mark Anthony Sta. Maria

M, T, W, Th, F

1:00 – 4:00 pm

Adult Psychiatry – Psychosomatic Medicine


Dr. Danice Justin Sta. Maria

M, T, W, Th, F

1:00 – 4:00 pm

Dr. Fatima Angelica B. Campaña

M, T, W, Th, F, Sat

1:00 – 4:00 pm

Allergy / Immunology (Pediatrics and Adults)


Dr. Michelle De Vera

M, W, F

2:00 – 5:00 pm

Breast Surgical Oncology

Dr. Pierette Kaw

M, Th, Sat

M: 1:00 – 5:00 pm

Th, Sat: 9:00 – 12:00 nn

Child and Adolescent Psychiatry


Dr. Ma. Zairah Jane D. Castelo-Corpus

T, Th, F, Sat, Sun

3:00 – 5:00 pm

Dermatology


Dr. Maria Barbara O. Uy

M, T, Th, Sat, Sun

10:00 – 12:00 nn

2:00 – 4:00 pm

Dr. Michelle Marie Jarin

M, T, W, Th, F, Sat

12:00 – 3:00 pm

Dr. Maria Theresa Pascual

M, T, W, Th, F, Sat

1:00 pm – 6:00 pm

Dr. Claudine Yap - Silva

M, T, W, Th, F, Sat

12:00 nn – 4:00 pm

Dr. Maria Lourdes H. Palmero

M, T, W, Th, F, Sat

1:00 pm – 4:00 pm

Dr. Bernardita Policarpio

M, T, W, Th, F, Sat

9:00 am – 5:00 pm

Dr. Cherry Salipsip

M, T, W, Th, F, Sat

10:00 am – 2:00 pm

Dermatology (Hair Transplant Surgery)


Dr. Jocelyn Theresa P. Navalta

M, T, W, Th, F

2:00 pm – 4:00 pm

Dermatology (Medical and Cosmetic Dermatology, Laser Dermatology)


Dr. Cecilia R. Rosete

M, T, W, Th, F, Sat, Sun

M-Sat: 1:00 – 6:00 pm

Sun: 1:00 – 4:00 pm

Endocrinology


Dr. Ma. Theresa Chua-Agcaoili


M, T, W, Th, F

10:00 am – 3:00 pm

Dr. Katherine Banal

M, T, W, Th

1:00 pm – 3:00 pm

Dr. Maria Patricia Puno Ramos

M, T, W, Th, F, Sat, Sun

4:00 pm – 6:00 pm

Dr. Lizette Kristine F. Lopez

T, Th, F

2:00 pm – 5:00 pm

Endodontics (Root Canal)


Dr. Ruigene Roco


M, T, W, Th, F, Sat

9:00 am – 5:00 pm

Gastroenterology

Dr. Ma. Nelia R. Runes

M, T, W, Th, F

1:00 pm – 4:00 pm

General Adult Psychiatry


Dr. Ma. Zairah Jane D. Castelo-Corpus

T, Th, F, Sat, Sun

3:00 – 5:00 pm

Dr. Fatima Angelica B. Campaña

M, T, W, Th, F, Sat

1:00 – 4:00 pm

General Dentistry


Dr. Ruigene Roco


M, T, W, Th, F, Sat

9:00 am – 5:00 pm

Dr. Ricardo Roco

M, T, W, Th, F, Sat

9:00 am – 5:00 pm

Dr. Ricca Mae Roco-Bernardino


M, T, W, Th, F, Sat

9:00 – 5:00 pm

Dr. Gene Paolo Ong

M, T, W, Th, F

9:00 am – 4:00 pm

Dr. Carina Mabanta – delos Reyes

M, T, W, Th, F, Sat

10:00 am – 3:00 pm

General Surgery (Vascular and Transplant Surgery, Wound Specialist)


Dr. Marco Jose Fulvio C. Abad

M, T, W, Th, F

1:00 pm – 4:00 pm

General Surgery and Colorectal Diseases


Dr. Jason D. Rosca

M, T, W, Th, F, Sat

10:00 am – 12:00 nn

2:00 pm – 5:00 pm

Infectious Disease

Dr. Karl Evans R. Henson

M, T, W, Th, F

4:00 pm – 7:00 pm

Internal Medicine – Cardiology


Dr. Jeannica K. G. Lerios-dela Peña


M, W, Th, Sat

Th, S: 9:00 – 11:00 am

M, W: 2:00 – 4:00 pm

Dr. Irwin Paul N. Bundalian

T, Th, Sat

3:00 – 5:00 pm

Dr. Zarina C. Budhrani-Melwani

M, T, W, Th, F

1:00 pm – 4:00 pm

Dr. Albert Hans P. Bautista

M, W, F

10:00 am – 12:00 nn

Dr. Eric Pascual

M, T, W, Th, F, Sat

2:00 pm – 4:00 pm

Dr. Rodrigo Calalang Santos

M, W, F

1:00 pm – 3:00 pm

Internal Medicine – Gastroenterology, Digestive Endoscopy

Dr. Ma. Nelia R. Runes

M, T, W, Th, F

1:00 pm – 4:00 pm

Internal Medicine - Nephrology


Dr. Alwyn Johanna Santos

T, Th

3:00 pm – 5:00 pm

Interventional Cardiology


Dr. Jesus Edgar Villano

M, T, W, Th, F

4:00 pm – 6:00 pm

Medical Oncology (Cancer Specialist)


Dr. Josephine Contreras Tolentino

M, Th

1:00 pm – 4:00 pm

Obstetrics Gynecology


Dr. Maribel Pili-Lopez

M, W, Th, F, Sat

Sat: 10:00 am – 2:00 pm

M,W,F,Th,F: 1:00 – 4:00 pm

Dr. Maria Rosario C. Diaz

M, T, W, Th, F, Sat, Sun

9:00 – 6:00 pm

Dr. Edna C. Banta

M, T, W, Th, F, Sat

11:00 am – 2:00 pm

Dr. Ma. Cecilia Vicencio

M, Th

7:00 pm – 8:00 pm

Dr. Ronald Campos

M, W, F

10:00 am – 3:00 pm

Dr. Mary Christine Fernando-Palma

M, T, W, Th, F, Sat

9:00 am – 12:00 nn

1:00 pm – 4:00 pm

Obstetrics Gynecology (Laparoscopy and Hysteroscopy)


Dr. Patricia Grace Lo

M, T, W, Th, F, Sat

10:00 am – 2:00 pm

Obstetrics Gynecology (Laparoscopy and Robotics Surgery)


Dr. Kristine Hazel Katimbang-Lazaro

M, T, W, Th, F, Sat

1:00 – 4:00 pm

Ophtalmology

Dr. Debrelle Lou P. Siapno


M, W, F

1:00 – 4:00 pm

Dr. Maricris L. Abulencia


M, T, W, Th, F, Sat, Sun

8:00 am – 8:00 pm

Dr. Paolo Antonio Silva

M, T, W, Th, F, Sat

12:00 nn – 4:00 pm

Ophthalmology (Comprehensive)


Dr. Sharon Lim

M, T, W, Th, F, Sat

1:00 pm – 4:00 pm

Dr. Glenn S. Angeles

M, T, W, Th, F

M,T,Th: 9:00 am – 12:00 nn

W,F: 1:00 pm – 3:00 pm

Ophthalmology (Cornea and Refractive)


Dr. Jennifer Bernabe-Ko

M, W, F

10:00 am – 12:00 nn

Ophthalmology (Ophthalmic Plastic, Lacrimal, and Reconstructive Surgery)


Dr. Alfonso Bengzon


M, T, W, Th, F

1:00 – 5:00 pm

Ophthalmology (Orbit, Cataract, Ophthalmic Plastic and Lacrimal Surgery)


Dr. Debrelle Lou P. Siapno


M, W, F

1:00 – 4:00 pm

Ophthalmology (Orbit, Lacrimal, and Ophthalmic Plastic Surgery)


Dr. Nonettee Pasco-Rosete




Ophthalmology (Orbit, Oculoplastic, and Lacrimal Surgery)


Dr. Ma. Regina Paula I. Valencia

M, T, W, Th, F, Sat

1:00 pm – 4:00 pm

Ophthalmology (Retina and Vitreous)


Dr. Ricardo Tobias M. Papa

M, T, W, Th, F, Sat

1:00 pm – 5:00 pm

Orthodontics


Dr. Ricardo Roco

M, T, W, Th, F, Sat

9:00 am – 5:00 pm

Otolaryngology / ENT – Head and Neck Surgery


Dr. Gerard C. Agcaoili

M, T, W, Th, F

9:00 am – 5:00 pm

Dr. Ruby P. Robles


M, T, W, Th, F, Sat

11:00 am – 5:00 pm

Dr. Norman M. Mendoza

M, T, W, Th, F

9:00 am – 5:00 pm

Dr. Daniel Alonzo

M, T, W, Th, F

9:00 am – 4:00 pm

Dr. Peter Simon Jarin

M, T, W, Th, F

9:00 am – 4:00 pm

Dr. Samantha Castaneda

M, T, W, Th, F

9:00 am – 4:00 pm

Dr. Argelyn Ong

M, T, W, Th, F

9:00 am – 4:00 pm

Dr. Lance Liu

M, T, W, Th, F

9:00 am – 4:00 pm

Dr. Ann Kathleen Barlin

M, T, W, Th, F

9:00 am – 4:00 pm

Dr. Gia Sucgang

M, T, W, Th, F

9:00 am – 4:00 pm

Dr. Michael Edmond S. Dazo

M, T, W, Th, F

10:00 am – 1:00 pm

Dr. Lyra V. Veloro

T, W, Th

T, Th: 10:00 am – 12:00 nn

W: 1:00 – 3:00 pm

Dr. Christopher Santos

M, T, W, Th, F, Sat

1:00 pm – 6:00 pm

Dr. Marie Karen A. Capuz

M, T, W, Th, F, Sat

9:00 am – 3:00 pm

Dr. Rodney Marc Ramos

M, T, W, Th, F, Sat

10:00 am – 5:00 pm

Orthopedic Surgery


Dr. David Vincent J. Antonio

(Trauma and Joint Replacement)

M, T, W, Th, F

10:00 am – 3:00 pm

Dr. Emmanuel Asedillo

M, T, W, Th, F

10:00 am – 4:00 pm

Dr. Silvino E.C. Panganiban

M, T, W, Th, F

1:00 pm – 5:00 pm

Dr. Marc Anthony Limson

M, T, W, Th, F

8:00 am – 3:00 pm

Dr. Cesar Dimayuga



M, W, F

MF: 12:00 nn – 1:00 pm

W: 2:00 pm – 3:00 pm

Orthopedics (General Trauma, Spine Surgery)


Dr. Mary Ruth Padua

M, T, W, Th, F, Sat

9:00 am – 3:00 pm

Dr. Jose Miguel T. Lumawig

M, W, F

12:00 nn – 2:00 pm

Dr. Amelito Sia

M, T, W, Th, F, Sat

9:00 am – 3:00 pm

Pediatric Dentistry


Dr. Ricca Mae Roco-Bernardino


M, T, W, Th, F, Sat

9:00 – 5:00 pm

Dr. Carina Mabanta – delos Reyes

M, T, W, Th, F, Sat

10:00 am – 3:00 pm

Pediatric ENT

Dr. Lyra Veloro

T, W, Th

T, Th: 10:00 – 12:00 nn

W: 1:00 pm – 3:00 pm

Pediatric Ophthalmology & Strabismus or Refractive


Dr. Fay Charmaine Cruz

M, T, W, Th, F, Sat

1:30 pm – 4:30 pm

Pediatric Pulmonology


Dr. Emily Resurreccion

M, T, Th, F, Sat

2:00 pm – 5:00 pm

Pediatrics


Dr. Jesusa C. Serafica-Diaz


M, T, W, Th, F, Sat

1:00 – 5:00 pm

Dr. Victoria Sison

T, F

10:00 am – 12:00 nn

Plastic Surgery


Dr. Catherine Yap-Asedillo


M, T, W, Th, F

10:00 am – 4:00 pm

Dr. Lourdes Josephine Angliongto-Ramos

M, W, F

3:00 – 5:00 pm

Pulmonology


Dr. Hans Jeremy Ramos

M, T, W, Th, F, Sat, Sun

2:00 – 5:00 pm

Special Care Dentistry


Dr. Ricca Mae Roco-Bernardino


M, T, W, Th, F, Sat

9:00 – 5:00 pm

Urologic Oncology


Dr. Norwin T. Uy


M, T, W, Th, F, Sat

10:00 – 12:00 nn

1:00 – 5:00 pm

Urology


Dr. Norwin T. Uy


M, T, W, Th, F, Sat

10:00 – 12:00 nn

1:00 – 5:00 pm

Dr. Patrick H. Tuliao

M, T, W, Th, F, Sat

1:00 – 4:00 pm

Urology (Minimal Invasive Stone Treatment, Robotics, and Laparoscopy)

Dr. Enrique Ian S. Lorenzo


M, T, W, Th, F

10:00 – 12:00 nn

2:00 – 4:00 pm

Urology (Laparoscopic Surgery, Endourology, Diseases of the Kidneys, Ureter, Urinary Bladder, Prostate and Male Genitalia)


Dr. Jose Fortunato A. Caringal

M, W, F, Sat

M, F: 10:00 am – 2:00 pm

W: 10:00 am – 4:00 pm

Sat: 1:00 pm – 5:00 pm


 

10. How will I be scheduled?

-      If you have a preferred doctor, the telehealth agent will be providing his/her available schedule. Otherwise, the telehealth agent will provide the list of available doctors based on your preferred schedule. Once you have chosen a doctor, you will be given a slot by the agent. Lastly, once your payment or LOA has been confirmed and validated, your schedule will then be booked by the doctor's secretary.


11. How long will the teleconsultation be?

-      It depends on the consultation service availed.


12. How will I pay?

-      You may pay using your credit card through Paymaya, bank transfer or HMO. For bank transfer, the account details will be provided by the doctor’s secretary.


13. Can I use my HMO or company guarantee for teleconsultation?

-      You may call TMC Hotline to check if your HMO or Company is among our participating partners. You will be directed to your HMO Contact Center or Company HR to secure Letter of Authorization (LOA) for your consultation.


14. What are the HMO Contact Centers’ hotlines?


ACCOUNTS

CONTACT NUMBERS

AON Insurance and Reinsurance Brokers

7908-1266

Avega

8789-4030 / 8902-3430

Beneficial Life Insurance Company, Inc.

8818-8671

Carewell Health Systems, Inc.

0917-7008486

Caritas Health Shield, Inc.

0945-3687305 / 0917-7008486

Cocolife Healthcare

8810-7888 / 8396-9000 / 8812-9090

Eastwest Healthcare, Inc.

8817-3333 / 0998-9649678

Etiqa Philippines Inc.

8895-3308 / 1-800-10-895-3308

Flexicare

8657-2207

Generali Pilipinas Life Ass.Co

8580-6600

Get Well Health Systems, Inc.

8913-8893

Health Maintenance Inc.

8811-1313

Health Plan Philippines, Inc.

8477-4758

Healthway Medi-Access/HMC,Inc.

3381-0063

Ims Wellth Care Inc.

8522-3507

Insular Health Care Inc.

8876-1800

Intellicare

8789-4000 / 7902-3400

Kaiser International Healthgroup Inc.

0917-8708808

Lacson & Lacson Insurance Broker Inc.

8844-5773

Life & Health HMP, Inc.

032-3841174 / 032-2550035

Maxicare Healthcare Corporation

7798-7770 / 8582-1900

Medasia Healthcare System Phils.,Inc.

8386-6832

Medicard Philippines

8841-8080 / 8884-9999

Medicare Plus, Inc.

8815-3049

Medilink, Inc.

8779-6566

Medocare Systems Inc.

8682-9044

Optimum Medical and Healthcare Services Inc

0921-6654489

Pacific Cross

8899-8001

Philcare

8462-1800

Philippine British Assurance Company,Inc.

8890-4051

Sun Life Grepa Financial, Inc

8866-6800

Valuecare

8702-3388

Wellcare Health Maintenance

7908-4911


15. Can I get a prescription from the doctor?

-      Yes, the doctors will be providing an image of their prescription or through e-prescription.


16. Is the e-prescription provided valid in Pharmacies (e.g. Mercury Drug, Watsons)?

-      Yes, the e-prescription is just similar to the regular prescription of the doctor.


17. I want to get a schedule for my consultation now.

-       You may call our TMC Hotline at 8-988-1000 and press 5 for TeleConsult concens, inquiries, and booking.You may also connect to our Contact Center Live Chat through the TMC Chatbot.


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