Healthcare Harmony: The Medical City and IHH Healthcare Singapore Seal Collaboration and Benchmarking Agreement

NEWS | Pasig City, 26 September 2023—The Medical City Ortigas (TMC Ortigas) and IHH Healthcare Singapore (formerly Parkway Hospital Singapore) today signed a partnership agreement to advance each other’s healthcare innovation, clinical education, leadership and management development, and benchmarking under the Medical Affiliate Program (MAP). 

 The contract signing, held in TMC Ortigas on Tuesday, was attended by TMC President and Group CEO Dr. Eugenio Jose F. Ramos, TMC Vice President and Head of Enterprise Managed Care Lawrence Y. Sibayan, Chief Commercial Officer Jeffrey Law and Country Manager Vincent Lai of IHH Healthcare Singapore, and Director Edwin Roland Salonga of IHH Healthcare Philippines. 

 Healthcare collaboration is a critical aspect of the healthcare industry, encompassing various efforts to bring together different stakeholders, organizations, and professionals to improve patient care, outcomes, and the overall healthcare system. 

 “In the last few years, we have seen a significant rise in the number of patients from Philippines coming to our hospitals in Singapore. As we go through this process of rendering service to the patients from foreign lands, it also comes to our attention that we actually need to play a more active role in supporting healthcare systems around the region that have trusted us,” Mr. Law said. 

 “The aspect of patient referrals of this program underscores our dedication to seamless and comprehensive healthcare delivery. This collaboration marks a significant milestone in our shared commitment to enhancing healthcare provision in our respective communities,” said Mr. Sibayan. 

 “It will also drive workforce transformation through medical education, clinical quality, and technology, and develop professionals who will be better able to respond to the increasing complexities in the healthcare setting.” 

 The partnership will enhance capabilities of both TMC and IHH Healthcare, leveraging the strengths and expertise of both hospital groups through the creation of training programs, fellowships, and attachments for doctors, nurses, and hospital administrators, all aimed at elevating the medical knowledge and skill sets of their staff. The partnership will ensure that their patients receive the most personalized care possible, extending well beyond the boundaries of each facility. 

 “So there is really no point in trying to duplicate things, because resources are limited. All we need to do is really partner,” said Dr. Eugene Ramos.  

 “Seeing how proud they were with their institution as they showed us around (in a recent trip to Singapore), that by itself already speaks a lot of how they will interact with other people and how they take care of patients with that kind of pride.” 

 “This Medical Affiliate Program establishes a network of like-minded hospitals within our region, to increase their standard together as a whole, and also bring the best outcome to our patients together,” said Mr. Lai. 

 Additionally, the parties will collaboratively organize joint courses, seminars, masterclasses, and conferences, along with facilitating study visits and exchange programs, for medical staff (both doctors and nurses) as well as administrators, all aimed at fostering leadership and management development.  

 By engaging in benchmarking, IHH Healthcare and TMC jointly seek to enhance outcomes and efficiency by exchanging best practices, implementing knowledge management strategies, and conducting performance evaluations.